Terms & Conditions
YOUR STAY APARTMENTS VACATION HOMES RENTAL L.L.C
Effective Date: February 2026 (Updated March 2026)
1. Definitions
- Operator: YOUR STAY APARTMENTS VACATION HOMES RENTAL L.L.C., License No. 1234229
- Guest(s): Individual(s) with a confirmed booking for temporary accommodation
- Property: The licensed holiday home/serviced apartment
- Visitors: Individuals visiting but not staying overnight without a separate booking
- Booking: A confirmed reservation for accommodation at the Property
2. Booking & Agreement
By making a booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
Licence to Occupy (Not a Tenancy)
This Agreement constitutes a licence to occupy the Property for the booked period only. No tenancy is created.
Booking Confirmation
Full payment is required to guarantee the reservation. The Property may be held for up to 24 hours pending payment; if payment is not received, the booking may be cancelled.
Third-Party Bookings (OTAs)
Reservations made via third-party platforms (including Booking.com and Airbnb) may also be subject to the platform's terms. Where there is a conflict, these Terms apply to the maximum extent permitted by law. Where an OTA controls the cancellation and refund process, the OTA's process and timelines will apply.
3. Guest Registration & Identification (DET/DTCM Compliance)
- Passport copies for all guests (including children) must be submitted prior to arrival.
- Only the named and registered individuals may occupy the Property.
- Guest details are registered with the Department of Economy and Tourism (DET) via the HH 2.0 system within 24 hours of check-in.
- Personal data is stored securely for a minimum of 5 years in accordance with applicable regulatory requirements.
4. Check-In & Check-Out
| Service | Time | Fee |
|---|---|---|
| Standard Check-In | From 3:00 PM | Included |
| Early Check-In (from 9:00 AM) | Subject to availability | 550 AED |
| Standard Check-Out | By 12:00 PM | Included |
| Late Check-Out (confirmed) | Until 4:00 PM | 550 AED |
| Late Check-Out (unconfirmed) | Until 4:00 PM | 750 AED |
| Late Check-Out | After 4:00 PM | Additional night charged |
Key/Access Cards: Non-returned cards incur a replacement charge of 500 AED per set.
5. Security Deposit
- Standard Deposit: 1,000 AED (apartments) / higher for villas (as advised at booking).
- Purpose: The deposit covers damage, loss, policy breaches, or nuisance behaviour.
- Inspection: The Property will be inspected within 48 hours of departure.
- Refund: Refunds are processed within 14 working days if no issues are identified. Any deductions will be communicated within 2 days of departure.
- Excess Damage: Guests remain liable for costs exceeding the deposit amount.
6. Payment & Pricing
- All rates are quoted in AED and exclude Tourism Dirham unless stated.
- Tourism Dirham: 20 AED/night (2-bedroom) or 10 AED/night (1-bedroom) for the first 30 consecutive nights (as applicable).
- VAT: 5% applies to all bookings.
- Payment Methods: Credit/debit card and bank transfer.
- Card Details: Card details may be held securely during the stay for incidentals and are destroyed/removed in line with applicable security and compliance requirements.
7. Cancellation Policy
All cancellation requests must be submitted in writing by email to contact@yourstay.ae.
Nightly Rate
- Free cancellation up to 14 days before check-in
- 50% refund for cancellations 7–13 days before check-in
- No refund for cancellations within 7 days of check-in
- Full payment is charged at time of booking
Non-Refundable Nightly Rate and Monthly Rate
- No refund for cancellations
- Full payment is charged at time of booking
Monthly Rate (Flexible)
- Free cancellation up to 14 days before check-in
- If cancelled less than 14 days before check-in, the guest will be charged 14 days of stay
- This also applies to guests already in-house who wish to depart early (14 days' charge applies)
Refund Handling
- Where a refund is due, it will be processed to the original payment method used at the time of booking.
- Refunds may be net of non-recoverable bank charges and payment processing fees (where applicable).
- For bookings made via OTAs, cancellations and refunds may be processed by the OTA in accordance with the OTA's policies, processes, and timelines.
8. House Rules & Guest Obligations
Prohibited
- Smoking indoors (350 AED fine + cleaning costs)
- Pets (except registered guide dogs)
- Parties or gatherings exceeding the sleeping capacity
- Loud music before 10:00 AM or after 10:00 PM
- Illegal or immoral activities
- Subletting or sharing possession
Required
- Keep the Property reasonably clean and secure
- Lock doors/windows when unattended
- Remove rubbish and leave furniture in original positions
- Comply with building rules and regulations
- Allow reasonable access for maintenance with appropriate notice (except emergencies)
Breaches: YOUR STAY reserves the right to terminate the stay immediately with no refund for serious violations.
9. Damage, Loss & Cleaning
- Damage/Breakage: Replacement value may be deducted from the deposit; excess amounts may be billed to the Guest.
- Missing Items: Minimum 100 AED fee.
- Additional Cleaning: 150 AED if the Property is not returned in an acceptable condition.
- Stains: Charges may apply for carpet, towel, or linen stains.
10. Liability & Insurance
- YOUR STAY accepts no liability for loss or damage to Guest possessions or vehicles.
- Guests are advised to arrange personal travel insurance.
- YOUR STAY is not liable for events outside its reasonable control (including force majeure such as war, natural disasters, power cuts, building maintenance, or construction noise).
11. Extensions & Amendments
- Extensions are subject to availability and may be subject to rate changes.
- Maximum booking period: 90 days (per DET/DTCM requirements); renewal may be required thereafter.
- Amendment requests: contact@yourstay.ae or WhatsApp +971504253091.
12. Complaints Procedure
- How to complain: In person, telephone, email, or via a representative.
- Acknowledgement: Within 3 working days.
- Resolution target: 28 working days.
- Time limit: Complaints should be raised within 12 months.
- Contact: contact@yourstay.ae | +971504253091
13. Privacy & Data Protection
Personal data is processed solely for booking fulfilment and regulatory compliance (including DET registration and, where required, CID/Dubai Police requests). Data is stored securely for a minimum of 5 years, then destroyed in accordance with applicable requirements.
14. Equality & Non-Discrimination
YOUR STAY welcomes all guests regardless of age, disability, gender, race, religion, or sexual orientation, in accordance with equality principles.
15. Governing Law
These Terms are governed exclusively by the laws of the United Arab Emirates.
YOUR STAY APARTMENTS VACATION HOMES RENTAL L.L.C.
Head Office: 1702-02, Ontario Tower, Business Bay, Dubai, UAE
Email: contact@yourstay.ae | Tel: +971 568 592 786
Website: www.yourstay.ae